Customer Service Charter and Strategy Project Plan

The Shire of Broomehill-Tambellup has adopted an interim Customer Service Charter and Strategy Project Plan, reinforcing our commitment to delivering better, more responsive service to the community.

This initiative outlines the service standards you can expect, the values guiding our interactions, and the steps we’re taking to continuously improve. It’s a key part of our broader goal to rebuild trust, improve communication, and enhance community satisfaction.

As part of this commitment, we’ll soon be seeking community feedback on your experiences with the Shire — what’s working, what’s not, and how we can better meet your expectations in the future.

Copies of the Charter and Strategy Project Plan are available for download below, or from the Shire Office. We invite you to read it and be part of the change.

Interim Customer Service Charter

Customer Experience Strategy - Project Plan